General Terms and Conditions
Bettina Dudek Marketing · As of September 2026
1. Scope
These General Terms and Conditions (GTC) apply to all services provided by Bettina Dudek Marketing (hereinafter "the Contractor") to clients. Deviations are only valid if agreed in writing.
2. Services and Collaboration
The scope of services is defined in the respective offer or project agreement.
Changes or additional services that go beyond the agreed scope are billed according to actual time spent at the applicable hourly rate. This rate is stated in the offer.
Clients shall provide all information and materials required for implementation in good time. Delays caused by a lack of client cooperation are not to the Contractor's detriment.
3. Prices and Payment Terms
All prices are in Swiss francs (CHF), plus any statutory value added tax.
Payment is invoiced in two instalments:
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50% upon order confirmation or upon completion of half of the agreed services
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50% upon completion of the agreed services
Both invoices are payable net within 30 days of the invoice date.
If a project is discontinued, all work performed up to that point will be invoiced in full.
4. Revisions and Approval
Two rounds of revisions are included per defined work package, unless otherwise agreed.
Further revisions are billed according to actual time spent at the applicable hourly rate.
Delivery is deemed accepted once the client approves it in writing or verbally, or has used it for 10 days without providing feedback.
5. Rights of Use and Copyright
Rights of use for texts, designs and concepts transfer to the client only after payment has been made in full.
Until the invoice has been settled in full, all content remains the property of Bettina Dudek Marketing.
6. References and Portfolio
Clients agree that Bettina Dudek Marketing may name the company, use its logo and provide a general description of the services rendered for reference purposes, in particular on its own website, on social media and in proposal documents.
Publishing a detailed customer success story (e.g. with specific results, quotes or case descriptions) requires the express consent of both parties.
Clients may object to being named as a reference in writing at any time. In this case, the relevant content will be removed promptly.
7. Confidentiality and Data Protection
All confidential client information is treated in strict confidence and is not disclosed to third parties. This obligation continues to apply after the end of the contractual relationship.
Personal data is processed exclusively for the purpose of carrying out the project and is protected in accordance with the Swiss Federal Act on Data Protection (FADP). Further information can be found in the privacy policy on the website.
8. Liability
Bettina Dudek Marketing provides its services with due care and in accordance with recognised professional standards.
Liability for indirect damages such as loss of profit, loss of revenue or loss of use is excluded.
No liability is accepted for services provided by third parties (e.g. newsletter tools, hosting, software, advertising platforms).
Liability is otherwise limited to the value of the respective order.
9. Termination and Project Discontinuation
If a project is terminated early, all services rendered up to that point as well as reserved capacity will be invoiced.
Work packages already started will be invoiced in full.
10. Final Provisions
Should individual provisions of these GTC be invalid, the validity of the remaining provisions shall remain unaffected. The invalid provision shall be replaced by a valid provision that comes closest to its economic purpose.
Swiss law applies exclusively.
Place of jurisdiction is Olten.